‘MSP’ Managed Service Provider
You might have read the term ‘MSP’ and wondered what it means. The abbreviation stands for ‘managed service provider’. This is a concept in which businesses outsource certain services to specialist companies like us. An IT MSP like us can operate customers from all over the world as we always are connected to our customers systems trough our RMM/PSA software. We use RMM and PSA in our daily operation. This category of software is essential for managed service providers (MSPs) and the core software amongst many listed below. RMM stands for “remote monitoring and management.” RMM saves us and you time, money and streamlines our entire IT service. Professional Services Automation (PSA) is a technology tool set and platform designed to help IT service professionals and MSPs manage their customers with ease.
Services we use to operate our customers
- Real Time Monitoring and Alerts
- IT Automation
- Patch Management
- Advanced Remote Maintenance
- Integrated Remote Support
- Asset and Inventory Tracking
- Powerful Reporting and Analytics
- Complete Activity Log
- Agent for Mac and Windows
- SNMP Monitoring
- Software installations
- Network scanner
- Custom scripting module
- Shared community scripts
- Shared community SNMP templates
- Customer Relationship Management
- Helpdesk and Ticketing
- Knowledge Base
- Flexible Contracts and Services
- Contacts from Azure Active Directory
- AI Ticket Auto Tagging
- Automatic Time Capture & Time Sheets
- Customer Portal
We can run our entire IT business from the palm of our hands from anywhere with our mobile app. Resolve alerts, manage devices and tickets, contact customers, realtime billable hours and so much more. We can solve problems before they happen, even on the go.
We have a comprehensive birds-eye-view of with a full range of reports to hit our data-driven goals. We measure our support load, activities, customers’ satisfaction, billing, and our support team’s performance with intelligent analytics to streamline our operations and services delivered to you.
- Secure Password Vault
- Process Management
- Customizable Documentation
- Website Monitoring
- Expiration Tracking
- Knowledge Base
- Knowledge Retention
- Intelligent Reporting
- Employee Accountability
- General customers information.
- See when passwords have been compromised from data breaches across the web.
- Integrations with RMM and Office 365
- Powerful relations between items in a company
- Secure Information Sharing
- Secure Password Sharing
- Customers Portal
We are focused and based on NS-EN ISO 9001:2015 and NS-EN ISO 14001:2015 for security, work and environment.
- Process definition
- Process implementation
- Auditing
- Testing
- Training
- HR/HMS
- Roadmap
- Accounting
powerful security and networking system for MSP`s. Read more about it in our IT security service section.
For our accounting software we are using Mamut One Enterprise, a complete and flexible ERP system. Mamut One covers the total needs of small and mid-sized businesses with single or multiple users
Mamut One allows us to run our business with one seamless integrated system; keep track of our customers, project and marketing needs. Raise quotes, sales and purchase orders and invoices.
We are partner with leading technology suppliers in the IT industry giving us reliable deliveries of hardware, software and licenses we need to operate our customers.
We also strive to keep costs down for our customers and ourselves. We do not recommend a Lamborghini Concept if it is a Fiat Punto you really need to do your job.
We are like the most people and business in the world depending on Office 365, Onedrive, Teams and SharePoint. However we are spending a lot of the time in the admin part on the backside. Keeping sure everything is running smoothly and safe.
We use the same services on internal computers and servers, network and WIFI, tools and hardware as we provide and recommend customers. This way we ensure good knowledge of the software/product and can vouch for the manufacturer/partner we do business with on behalf of our customers. We also have an good IT standardization policy build on years of experience and best practice standards.
We are running 2 agent on computers/servers instead of having 4-10 agent (which can be a security risk in itself ) from different suppliers of security software. Our SGN client – always on VPN to worksite, endpoint protection, firewall, Lan Zerotrust and logging, and our RMM agent for automation’s and a lot more.
To ensure we are getting IT management right, we are following a few essential best practices.
We don’t just follow— we lead! We don’t reactively manage our own or a client’s environment, simply waiting for a problem to occur and then responding to it. Instead, we think about the business goals and chart a path forward to meet these needs with technology. .
Our clients expect us to be able to empathize, troubleshoot, show creative thinking, and implement ideas with confidence. Sometimes this is even more important than knowing what wire goes where!
We always start with visibility: If we don’t know what resources and assets you have, how can we create an effective IT management plan? It’s essential to start with a complete view of all your inventory, including machines, SNMP devices, hardware, software, applications, and data. This can be done with scanning tools like Network Discovery, and automatically provide a baseline for whatever changes you want to make.
We are flexible and agile: There’s no area as fast-paced as technology, so we need to be able to roll with the punches. We have a roadmap, but we are also ready to make changes on the fly. We keep our self open to the latest innovations, which may include training regarding new business applications, or hiring for specific expertise.
